Menu
Your Cart

All orders placed before 2 p.m. on the 23rd Dec will be shipped before Christmas. All orders placed over the holiday period will be shipped on the 2nd of Jan.
Season greeting to you, thanks you for your business in 2024 and hope you enjoy a prosperous new year.

0

Privacy Policy

Primatel Privacy Policy
Primatel takes your privacy concerns very seriously and confirms to users of this site that we will not sell or rent individual user information to others and will only share information in accordance with this privacy policy.

Your Account
We are committed to keeping customer information confidential and used solely for the purpose of serving you better.
Primatel Products LTD are required under data protection legislation to notify you of the information contained in this privacy notice. We have a duty to keep your data secure and maintain your confidentiality and we will do so.
 
There is a data manager who can be contacted at enquiries@primatel.co.uk
 
We will process your data on the lawful basis that this is pursuant to the contract between you as our customer and us as your product supplier. We do not envisage that we will need to process any special category data (being data relating to race, ethnic origin, political opinion, religious or similar beliefs, membership of trade unions, physical or mental health or condition, genetic data, biometric data, sexual life and orientation) or data relating to criminal convictions.
 
We will only process and use your data for the purpose of performing the contract we have entered into and not for any other purpose. Your data is held both on our secure computer systems and servers. We have an obligation to keep this data accurate and we will endeavour to do so. Similarly, you are obliged to inform us of any data we hold that may no longer be accurate and we ask that you do so.
 
We only share a very limited amount of your data to third parties - we use PURE 360 for marketing purposes and our couriers have access to your emails to update you on delivery statuses. Only your email address is disclosed to these third parties; we consider this is in the legitimate interests of our business. We will also notify you if we become required to disclose additional data to third parties, and we will ensure that the appropriate safeguards are in place by requiring any third party to maintain an equivalent level of security and confidentiality with regard to the data. You will have a right to object to this data being shared once you are notified of the need to do so.
 
Your data will be retained once the contract between us has ended within our CRM system. We hold a very limited amount of information relating to your contact details and purchasing history which we may use for the purposes of marketing (see below).
 
Your rights
 
You are entitled to request copies of the data we hold about you. You are also entitled to receive confirmation from us that we are processing your data, what that data is, and to ensure that your data is correct and ask for it to be rectified if it is not. In addition, you have the right to object to our processing your data and ask that it be deleted. However, whether we agree to the deletion will depend upon the circumstances and whether we consider it necessary to retain the data for the original purpose for which it was obtained. You also have the right to ask that we transfer data to a third party.
 
Marketing
 
As noted already, on the lawful basis that it is a legitimate interest of our business, we may retain your contact details indefinitely (being name, business name, address, contact number and email) for marketing purposes in order to keep you updated with information, including offers, newsletters and details of events. This data may, in the future, be shared with a third-party marketing agent who will process the data on our behalf for these specific purposes . The data will not be shared with anyone else unless we have your specific consent to do so.
 
If you would like to exercise any of your rights or object to our marketing on the above basis, please email enquiries@primatel.co.uk
 
Protection and Security of Information
We protect the privacy of your information using highly secure, password-protected servers. Please see our Security Policy for further information about the online and offline security measures we adopt to protect your information against unauthorised or unlawful processing of personal data and against accidental loss or destruction of or damage to personal data.

Accuracy and Updating Information
We endeavour to keep our information accurate and up to date. Once you have registered online with us. you can check the information we store for your account by visiting our website and logging-in. Then access the "Your Account" link at the top of the page and "Modify Profile" to display your account information. You can amend any inaccuracies through this facility. Alternatively, you can call us or use "Contact Us" form requesting that we update, modify or delete your account information.

Website Tracking
Like most websites, we use cookies and other internal tracking methods to track the way our website is used by our customers so we understand better how to make the service faster and more user friendly. The information we gather is analysed either in the aggregate or at a customer level, where we feel that the data we collect will help to enhance your purchasing experience.
 
What Are Cookies?
Cookies assign a unique identification to your computer and store the details on your hard drive via a facility in your web browser. The cookie does not contain any personally identifying information but does permit our website to recognize you each time you return to the Primatel website. On arrival your cookie then 'handshakes' with our system, which identifies you and makes it faster for you to log in. If you do not want to use "cookies", most Internet browser programs will permit you to turn them off. Should you do this, you will still be able to access our website as normal.

The foregoing policies are effective for the www.primatel.co.uk website. By using our site, you agree to the terms of this privacy policy. Primatel reserves the right to change this policy from time to time and will update this page accordingly. By using this Site you agree to be bound by any such revisions in effect at the time of use and should therefore periodically visit this page and the Site Terms of Use page to determine the current policies applicable to users of the Site. The policies and terms described above are not intended to and do not create any contractual or other legal rights in or on behalf of any party.